Shipping & Returns
Our Commitment to You
We're dedicated to helping you find the perfect fit and feel confident in your purchase. Because intimate apparel is personal, we've designed our policy with your health, safety, and satisfaction in mind.
Returns & Refunds
Due to the intimate nature of our products and in accordance with health and safety standards established during COVID-19, all sales are final. We do not offer refunds on bras or panties.
We understand this policy is strict, and we don't take it lightly. Your health and the integrity of our products are our top priorities, which is why we cannot accept returns on intimate apparel that has left our facility.
Getting the Right Fit the First Time
We want you to love what you order! Here's how we can help:
Before You Purchase:
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Review our detailed Size Guide to find your perfect fit
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Use our virtual fitting consultation (link in bio or contact us)
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Reach out to our team with questions—we're here to help you get it right
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Read our product descriptions carefully, including fabric and support details
Need Sizing Help? Contact us at social@sitriteinc.com or DM us on Instagram. We're happy to walk you through measurements and recommend the best size for your body.
Defective or Damaged Items
Quality matters to us. If your item arrives defective or damaged, we'll make it right.
Please contact us within 7 days of delivery at social@sitriteinc.com with:
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Your order number
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Clear photos of the defect or damage
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A brief description of the issue
Our team will review your case promptly and provide a solution, which may include an exchange or replacement.